Your questions answered
how do i make a complaint?
At Fairlight Primary and Nursery School we work very hard to maintain positive relationships and communications with all members of the community. From time to time however we recognise that parents may be unhappy and therefore we would advise that they follow the correct procedures of contacting the classteacher, then a senior member of staff and then the Headteacher to outline their concerns. If after this parents still feel unhappy they should then follow the Schools Complaints Procedures. Whilst parents may feel they want to complain to OFSTED or to the local paper this will not resolve their concerns any quicker and easier and their communication will be redirected to the Schools Complaints Procedures. A copy of which can be obtained on request from the school office wither by email or a paper copy can be provided.