Fairlight Primary & Nursery School

Every individual child achieves

Your questions answered

 

how do i make a complaint?

At Fairlight Primary & Nursery School, we work very hard to maintain positive relationships and communications with all members of the community. From time to time, however, we recognise that parents may be unhappy. Therefore, we would advise that they follow the correct procedures of contacting the class teacher, then a senior member of staff and then the headteacher to outline their concerns.

If after this, parents still feel unhappy they should then follow the schools complaints procedures. While parents may feel they want to complain to OFSTED or to the local paper, this will not resolve their concerns any quicker and easier, and their communication will be redirected to the schools complaints procedures - a copy of which can be obtained on request from the school office wither by email or a paper copy can be provided.